UPDATE ON RE-OPENING OF DUNNINC ROAD SURGERY
The surgery, like all surgery's, is still dealing with how we manage service delivery whilst the COVID infection is present.
This means we are having to do some things differently and manage acute issues such as:-
- Sudden drop in staff numbers due to either quarantine through symptoms until tests results are back or quarantine due to being an identified contact with a carrier
- Remote working for GPs as we can only adhere to social distancing if we reduce staff numbers on site
- Isolated working for some staff due to medical conditions or age which breaks up the team and makes working more difficult
- Adhering to PPE guidance for face to face appointments which slows down the consultation
- Dealing with the majority of clinical contacts remotely to protect patients and staff
One of the issues our increased telephone activity has caused is blocked telephone lines and also calls dropping off the system . We have found a solution to this which will increase our telephone lines but due to the increased demand by all service providers we will not be on the new system until mid to late September. We can only apologise for this and we are trying to push this work through as quickly as we can.
How we are managing demand despite the issues above
We are delivering around 38,220 appointments per year which means we have the capacity to see every one of our patients around five times a year. These appointments do not include our "extra" clinical staff such as our Health Care Assistant, phlebotomist, physio and pharmacist. We do still struggle to meet the demand of our patient population so we ask that you only contact us if your condition can not be resolved using over the counter medications or local pharmacists.
One last thing I would like to mention is flu season. This will start mid to late September when our vaccines arrive and we are predicting a high uptake of the vaccine. We will be putting information on this site ans sending text messages as soon as we can detailing how the clinics will work and how we will be managing our housebound population. We have not received any information on the flu vaccine programme for the 50-64 years old with no health risks which was brought in this year due to COVID except that any vaccination for this cohort will not be given until November at the earliest.
We do not take prescription orders over the phone, the easiest way is to download the nhs app onto your mobile phone or tablet and complete the simple registration process.
Coronavirus information for Sheffield Patients and the Public
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.
Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
Novel coronavirus (2019-nCov) is a new strain of coronavirus first identified in Wuhan City, China.
- Please see the following Gov.uk link for further information including:Symptoms and what to do and preventing the spread of infection
Welcome to Dunninc Road Surgery
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With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please note that from the 1st October, Patients will be able to access the surgery on Thursday afternoons
If it is deemed appropriate, you may be offered an appointment at one of four GP access centres across Sheffield, 6pm-10pm weekdays and 10am-6pm weekends
Friends and Family Test
Are you happy with us? Would you recommend us to your friends and family? We are currently asking patients to fill in a questionnaire when they see the doctor or nurse about their experience at that appointment. Please help us by filling in the form in reception or clicking here to complete the survey online.
If you would like to book your appointments or order your repeat prescriptions on line, please ask the reception team for a login and password.
(If you are using an older browser and can't see the above link then click here for the report)
GP Out of Hours Service - provided by the GP Collaborative.
Ring the surgery number and your call will be diverted or go to
NHS Walk In Centre,
0114 241 2700 or
NHS Walk In Centre
0333 321 8282
open 8am-10pm, 7days a week
For adult minor injuries attend the MINOR INJURIES UNIT at the Hallamshire Hospital 8am-8pm
(Site updated 15/09/2020)